Privacy Policy

Introduction

Extra Care Plumbing LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or interact with our business. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, service address, shipping address, email address, and telephone number, that you voluntarily give to us when you request an estimate, book a service, or contact us.

Property Information: Details regarding your home, commercial facility, plumbing systems, property age, and service history necessary to provide accurate estimates and perform services safely and effectively.

Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. All payment processing is handled by secure third-party processors.

Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Schedule, dispatch, and perform plumbing services at your property.
Generate estimates, invoices, and process payments or refunds.
Communicate with you regarding your appointments, service updates, or account status.
Send you marketing and promotional communications (you may opt-out at any time).
Maintain a history of services performed at your property for warranty and maintenance purposes.
Respond to customer service requests and support needs.
Protect against fraudulent transactions and monitor against theft.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and CRM management.

Subcontractors: In specific instances where specialized work is required (e.g., excavation, restoration), we may share necessary property and contact details with vetted subcontractors.

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.